Customer Care
Exchanges
We offer exchanges only; we don't offer refunds. You have 14 days from delivery to request an exchange for another size or another piece of equal value, subject to availability.
To be eligible, your item must be unworn, undamaged and in the same condition you received it, with all original tags still attached and in its original packaging, free from stains, marks, smells or deodorant marks.
Sale items are non-refundable and can't be exchanged.
If your item arrives damaged or faulty, contact us within 48 hours of delivery with photos and we'll arrange a replacement or exchange.
If an item has been customised or personalised to your request, we're unable to offer an exchange on it due to the made-to-order nature of the product, unless it arrives faulty or damaged.
Postage for sending your item back to us is paid by the customer, except where the item is faulty, damaged or sent in error. Once it reaches us we inspect it within 1–3 working days; if it's in the same condition it was sent, we send out your exchange.
To request an exchange, email info@noorulnoura.com with your order number and the item(s) you'd like to exchange. Please don't send anything back before contacting us.
Delivery
All UK orders are sent tracked and typically delivered within 2–5 working days. Shipping is calculated at checkout.
We ship internationally to Europe, the US, Canada, the Middle East and beyond. International shipping is calculated at checkout — if you have any questions before placing your order, don't hesitate to reach out.
Caring for your abaya
Each piece is finished by hand, so a little care goes a long way:
· Dry clean only. Never machine wash or tumble dry.
· Steam on low, or iron inside out with a cloth in between. Never iron over beadwork.
· Keep away from sharp objects: rings, bracelets, bag zips and Velcro can catch the beading.
· Put perfume and deodorant on first and let them dry before dressing.
· Store hanging, in a breathable garment bag, out of direct sunlight.
Your questions, answered
How do I choose my size?
Our abayas are sized by height, from 52 to 60. See our size guide for the full measurements, or message us and we'll help you choose.
When will my order arrive?
UK orders typically arrive within 2–5 working days from dispatch. For international orders delivery times vary — email us for a specific estimate.
I ordered the wrong size. Can I exchange it?
Yes, you can exchange it within 14 days of delivery for another size, as long as the item is unworn, undamaged and in its original condition with tags attached and in its original packaging. Postage for sending it back is paid by the customer. We don't offer refunds. Please check the size guide before ordering, and message us if you're unsure and we'll help you choose.
How should I care for my abaya?
Dry clean only, and never machine wash or tumble dry. Our pieces carry delicate hand beadwork and embroidery, so keep them away from sharp jewellery and zips, and store them hanging. See the full care guide.
Do you offer made-to-measure?
We occasionally take made-to-measure commissions. Email info@noorulnoura.com and we'll let you know what's possible.
Will sold-out pieces come back?
Each piece is made in limited numbers, so restocks aren't always possible. Join the mailing list to be first to hear about new drops and restocks.
Do you ship to my country?
We ship worldwide. Costs are calculated at checkout — for a quote before ordering, just drop us an email.
Anything else? Write to us at info@noorulnoura.com — we answer personally.