Return & Refund Policy

At NoorUlNoura we want you to love your purchase. If something isn't quite right, we're here to help.

Returns

You have 30 days from the date you receive your order to request an exchange.

To be eligible, your item must be:

• Unworn, unused, and in the same condition you received it
• With all original tags attached
• In its original packaging
• Accompanied by proof of purchase (order number or receipt)

Your legal right to cancel

If you're in the UK, under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, for any reason. You then have a further 14 days to return the goods to us. This is in addition to our 30-day returns window above.

Non-returnable items

For hygiene, safety, or practical reasons, the following cannot be returned or exchanged unless faulty:

• Pierced jewellery (including earrings)
• Items marked as final sale or clearance
• Gift cards
• Personalised or made-to-order items
• Items returned without original tags or packaging

How to start a return

Email us at Info@noorulnoura.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address.

Please do not send items back before contacting us — returns sent without prior notice may not be processed.

Return shipping

You are responsible for the cost of return postage unless the item is faulty, damaged, or was sent in error. We recommend using a tracked service, as we can't be held responsible for items lost in transit back to us.

Refunds

Once we receive and inspect your return, we'll email to confirm whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note it may take additional time for your bank or card provider to post the refund to your account.

Original shipping charges are non-refundable, except where the item was faulty or sent in error.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order. If you'd prefer a direct exchange, email us and we'll do our best to accommodate, subject to stock availability.

Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or you've received the wrong product, please contact us at Info@Noorulnoura.com within 14 days of delivery with a photo of the issue. We'll arrange a replacement, exchange, or full refund including any return postage costs.

Late or missing refunds

If you haven't received a refund you're expecting, please first check your bank account and contact your card provider, as processing times vary. If you've done this and still haven't received it, contact us at Info@noorulnoura.com and we'll look into it.

---

This policy does not affect your statutory rights.