Return & Refund Policy

At Noor ul Noura we want you to love your purchase. If something isn't quite right, we're here to help.

Returns & exchanges

You have 14 days from the date you receive your order to request a return or exchange. To be eligible, your item must be:

• Unworn, unused and undamaged, in the same condition you received it
• Free from stains, marks, smells, deodorant or make-up marks
• With all original tags still attached
• In its original packaging
• Accompanied by proof of purchase (order number or receipt)

Non-returnable items

For hygiene, safety, or practical reasons, the following cannot be returned or exchanged unless faulty:

• Items marked as final sale or clearance
• Gift cards
• Personalised, customised or made-to-order items (see below)
• Items returned without their original tags or packaging

Customised items

If an item has been customised or personalised to your request, we're unable to offer an exchange or return due to the made-to-order nature of the product, unless it arrives faulty or damaged.

How to start a return

Email Info@noorulnoura.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Please don't send anything back before contacting us — returns sent without prior notice may not be processed.

Return postage

Return postage is paid by the customer — we don't offer free returns, except where the item is faulty, damaged, or was sent in error. We recommend a tracked service, as we can't be held responsible for items lost in transit back to us.

Damaged, faulty, or incorrect items

If your item arrives damaged, faulty, or you've received the wrong product, please contact us at Info@noorulnoura.com within 48 hours of delivery with a photo of the issue. We'll arrange a replacement, exchange, or full refund, including any return postage costs.

Inspection & refunds

Once your return reaches us, we'll inspect it within 1–3 working days to confirm it's in the same condition it was sent — with no stains, marks, smells, deodorant marks or any damage we weren't notified about. Once approved, your refund will be processed to your original payment method within 5–10 business days. Please note it may take additional time for your bank or card provider to post the refund to your account. Original shipping charges are non-refundable, except where the item was faulty or sent in error.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order. If you'd prefer a direct exchange, email us and we'll do our best to accommodate, subject to stock availability.

Late or missing refunds

If you haven't received a refund you're expecting, please first check your bank account and contact your card provider, as processing times vary. If you've done this and still haven't received it, contact us at Info@noorulnoura.com and we'll look into it.

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This policy does not affect your statutory rights.